| What
is Diwali Mela? |
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Diwali
Mela, India's first ever and largest online Diwali
gift store, celebrates its sixth year in a row in
2007. Our journey with you began in 1998 when we
celebrated the festival of Diwali with you by sending
sweets and gifts to your loved ones. On our website,
we offer you the widest range of sweets, cards,
gifts and beautiful handicraft items, from which
you can have your pick and please your loved ones.
In 2000-2001, we ventured into e-commerce and have
grown tenfold in the last three years. In last 6
years we have touched the lives of over 1 million
people. One of the reasons for our growth is the
love and warmth we have received from our patrons
and customers, which has allowed us to build and
maintain a strong bond with you.
Every year as Diwali Mela has grown, it has
addressed all customer issues through its customer
redressal mechanism. This has helped us build
a base of loyal customers who place their confidence
in Diwali Mela, as a time-tested store that always
provides quality products and believes in building
a genuine relationship with the customer.
Diwalimela™ is a part of Compare Infobase Pvt.
Ltd. - the organization behind the largest eCelebration
network - Dgreetings.com with over two-dozen festival
sites on the web. Our network sites generate more
than six million user sessions per month and that
shows the immense confidence and respect we command
in the heart of our users.
Compare Infobase, a member of NASSCOM is credited
of developing 900 websites so far. The most notable
amongst them is the site of Maps Of India that
has brought India closer to the world. This is
the number one map site in India that provides
comprehensive and insightful information on variety
of topics through the medium of maps.
We are committed to provide the best services
to you. We will appreciate any feedback from your
end that will help us in improving our services
and making your Diwali truly special.
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Who are your clients? |
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| We deliver Gifts
everywhere in India and World.
- For checking your delivery location in India,
please click
here.
Our customers place orders from all over the world.
Countries worldwide to which we delivered gifts
last year:
| Australia |
Bahrain |
Canada |
China |
Singapore |
| Netherlands |
Antilles |
UAE |
United Kingdom |
USA |
| Kenya |
Kuwait |
Malaysia |
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| South Africa |
Sweden |
Ukraine |
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Cities in India to which we delivered Gifts last
year:
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| Abohar |
Agra |
Ahmedabad |
Ahmednagar |
Airoli |
| Amravati |
Anand |
Anantapur |
Arvi |
Asansol |
| Badnera |
Baga |
Banaswada |
Bangalore |
Barnala |
| Bhavnagar |
Bhilai |
Bhopal |
Bhubaneshwar |
Bidar |
| Chennai |
Coimbatore |
Daulatpur |
Dehradun |
Dhar |
| Faridabad |
Ferozepur |
Gandhinagar |
Ganganagar |
Garhshankar |
| Gondia |
Gorakhpur |
Guntur |
Gurgaon |
Hanamkonda |
| Hyderabad |
Indore |
Jabalpur |
Jaipur |
Jalandhar |
| Jamnagar |
Jaunpur |
Jhansi |
Jodhpur |
Kakinada |
| Kangra |
Kanker |
Kanpur |
Kapurthala |
Karim Nagar |
| Kankroli |
Kolhapur |
Koppal |
Kota |
Kurnool |
| Mahabubabad |
Mahad |
Mandi |
Manthani |
Maranda |
| Mogalthur |
Morvi |
Mumbai |
Mysore |
Nadiad |
| Nanded |
Nani Daman |
Napad |
Nasik |
Nawa Shaher |
| Noida |
Panchkula |
Panipat |
Panjim |
Panvel |
| Patiala |
Patna |
Pimpri |
Pondicherry |
Porbander |
| Rajkot |
Rajpura |
Rampur |
Ranchi |
Rewa |
| Sanganer |
Sangli |
Satara |
Satna |
Secunderabad |
| Shimla |
Shujalpur-Mandi |
Singrauli |
Supual |
Surat |
| Una |
Ajmer |
Ashok Nagar |
Bayad |
Bijapur |
| Warangal |
Dharamshala |
Ghaziabad |
Hazaribagh |
Jalor |
| Kalol |
Khamgaon |
Ludhiana |
Meerut |
Nagpur |
| Nellore |
Parali Vaijnath |
Pune |
Roorkee |
Shahbad Markanda |
| Surendra Nagar |
Aligarh |
Asifabad |
Belgaum |
Bikaner |
| Durg |
Godhra |
Hissar |
Jammu |
Kalyani |
| Khammam |
Lucknow |
Miryalguda |
Nainital |
Nerul |
| Parvarthipuram |
Rai |
Rourkela |
Shahdol |
Thane |
| Alwar |
Azamgarh |
Bhatinda |
Chandigarh |
Durgapur |
| Gonda |
Hubli |
Jamshedpur |
Kamareddy |
Kolkata |
| Madurai |
Moga |
Nana Varachha |
New Delhi |
Parwanoo |
| Rahon |
Saharanpur |
Shillong |
Udupi |
Vadodara |
| Vapi |
Vellore |
Vijayawada |
Vishakhapatnam |
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Yamuna Nagar |
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| What
products do you sell? |
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We offer a wide
range of carefully selected and exclusive gifts
products. We apply strict quality control procedures
during product selection, to ensure only the best
products are offered to our valued customers. This
is precisely why, for our gift hampers, we have
gone in for brands like Haldirams's, a leading name
in sweets, and Cadbury's, a leading name in Chocolates.
The sweets, which include rasgullas and gulabjamuns,
that you purchase from our site are packed in airtight
tins to ensure they remain fresh and unspoilt in
transit. The same goes for our chocolates too.
We also offer a variety of gifts that ranges from
diyas, candles, incense to glass paintings, mandirs,
bedsheets and the list can go on and on.
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| How
am I at an advantage purchasing products from Diwali
Mela? |
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You
can purchase beautiful and exclusive gifts conveniently
and easily at the click of a button, from your home
or office.
Your purchase will be delivered to your loved one's
doorstep anywhere in the world. With six years of
experience Diwali Mela is known for its customer
friendly and efficient service.
We enjoy discounted bulk rates with for international
courier and the same is passed on to the customers
ordering with us. Hence it turns out cheaper for
you to send a gift from India through us.
We keep you informed at every stage of order processing
through mails. We send e-mail confirmations at three
stages:
- When your order is placed
- When payment is received and
- When your parcel reaches its destination.
(The last facility is only available
for courier delivered parcels.)
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| How
can I order a product from the site? |
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Selecting
a gift
You can order the gifts from Diwali Mela
in a just a few minutes. The products can be selected
from various options like:
- According to price range
- According to your relation with the receiver
- According to product type
- Ready made combos which are cheaper than ordering
the products individually.
Once you have identified your gift, select the
Price in the currency of your choice i.e. US$
or Rs. and click on "Add to Cart" or
"Buy Now"
- "Add to Cart" allows you to add the
gift to your shopping cart and continue shopping
for more gifts for the same order. Once you have
added all the gifts, you can click on "My
Cart" or "View Cart" to view the
list of all the gifts selected by you. You can
add, remove and change quantity of gifts selected
here.
- "Buy Now" adds the gift to your shopping
cart and takes you to the shopping cart. You can
change the quantity of gifts in the shopping cart.
To add more products, click on "Continue
Shopping"
Billing & Shipping Details
After finalizing your order in the shopping cart,
click on "Pay & Finish" to proceed
for checkout and making the payment.
In the subsequent screen, you can provide your
address details and the recipient's details in
the Billing & Shipping Forms.
"In case you are an existing customer of
DiwaliMela.com, you can login with your user name
& password and obtain a discount of 7.5% of
your current purchase. If you are a new customer,
you will be entitled to this discount for your
subsequent purchases from DiwaliMela.com. The
user name and password will be emailed to you
on receiving your initial order."
After completing the Billing & Shipping address
form, click on "Submit all Details"
to proceed to the order confirmation page.
You can view & edit the complete order detail
on this page like:
- your address details
- receiver's address details
- gifts selected, their quantity and total price
Click on "Proceed for Payment" button
to complete your order by making the online payment.
Making the payment
On the payment page please complete the form
with your card details and click on "Pay"
button.
You will be directed to "Digital Receipt
Details" where your transaction details will
be provided.
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| How
do I send a personal message with my gift? |
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When you place
an order, you can type your message in the billing
& shipping address form. This message will be
printed on a label, pasted on the greeting card
of your choice and will be sent along with the gift. |
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| What
are my payment options? |
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You can choose
from any of the multiple payment options like Master/Visa/Amex/Discover/CityBank/
JCB Credit Card, Net banking Transfer, and PayPal.
Master/Visa Credit Card: You can make payment
through any Master or Visa Credit Card. Please
make note that Payseal is an Indian payment gateway
from ICICI Bank. All US $ orders are converted
to Indian Rupees for charging on the payment gateway.
Due to exchange rate fluctuations there maybe
a slight variation in the amount reflected in
your credit card statement.
Online bank transfer/ Net Banking: You can make
payment by online bank transfer if you have a
bank account with any of the following banks -
HDFC Bank, Citibank, UTI Bank, Oriental Bank of
commerce, IDBI Bank, Global Trust Bank, Centurian
Bank, Federal Bank, Bank of Punjab.
Other Credit Cards: You can make payment by other
credit cards like American Express, Diners Club
charge card, JCB cards, Citibank E-cards Master
and Visa credit Cards.
PayPal: You can also use our payment gateway
with PayPal for credit card payment or transfer
through your Paypal account.
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| How
secure is your payment gateway? |
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We
appreciate the security concerns of our valued customers
and all our online payment options are 100% foolproof.
Please be ensured that your credit card information
is not divulged to anyone, not even to us.
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| How
do you pack my gift? |
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In
order to view our complete packaging system and
ot ensure that we take excellent care of your order,
please click here.
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| Which
courier services do you use to deliver? |
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We
use FedEx for our international courier shipments
and Blue Dart for delivery within India. For areas,
which are not serviced by the courier company within
India, the orders are shipped through India Postal
Service.
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| Where
do you deliver gifts? |
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We deliver gifts
through courier to all destinations outside India
serviced by FedEx and within India by Blue Dart.
For deliveries within India, if the courier service
is not available for a particular place, the products
are sent through Speed Post service of the Indian
Postal Department or even if that is not possible,
then it sent through Registered Post.
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| How
soon will the products be delivered? |
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All
orders received by 5 PM IST for deliveries for courier
destinations, are couriered on the same day from
our warehouse in New Delhi. The orders for destinations
not serviced by our courier company are shipped
the next day by Speed Post or Registered Post of
Indian Postal Service.
All
orders received after 5 PM IST or on Sunday are
shipped the next day
For orders received before 5 PM IST, the courier
shipments within India gets delivered within 1-3
working days. In all major metros like Delhi,
Mumbai, Kolkata, Chennai, Bangalore & Hyderabad
the gifts are delivered the next day only.
Outside
India orders get delivered with 3-4 working days
from the date of shipment.
For
Speed Post/Registered Post it generally takes
3-10 days for delivery.
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| What
if no one is available to receive the parcel at
the destination? |
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The courier
makes two attempts for delivery on two days. They
leave a message in case the person is not available.
After two failed attempts, the courier company informs
us about the non-delivery. The packet is kept at
their local office. We get in touch with the customer,
and get more details to redirect the packet or more
contact information for the receiver. We follow
this practice for international deliveries as well.
In
case of shipments by Speed Post or Registered
Post, we can not provide any follow up service
once the items have been shipped from our place.
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| How
do I track my shipment? |
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All orders can
be tracked online at DiwaliMela.com by entering
your 16 Digit Order Id. When you place an order
on our site, you will receive an e-mail confirming
that your order has been placed. You will also receive
the Airway Bill number of the Courier company, after
they take charge of your parcel.
Please note that order tracking is available only
for order shipped through Blue Dart or FedEx.
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To track your order, please enter your order ID
in the "Track Your Order" link on the
top left side of our site and press the Go button.
You will get a pop up informing about the status
of your order. The courier deliveries can also be
tracked online at www.BlueDart.com and www.Fedex.com
with their respective Airway Bill nos.
In the days leading up to Diwali, we offer a
24-hour telephone hotline as well as 24 hrs online
chat. You can reach us on chat by clicking on
the "Online
Customer Care" button or on
phone at +91-11-51588012, 51588013, 25542045.
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